Housekeeping answers the phone as needed. When I inquired about a microwave-that was a laughable request.you can guess the answer. They've gone to the extent of not even having water bottles available in the room, I asked and was told that no one has ever complained about the tap water but I am welcome to check the soda fountains at the gambling areas or the numerous restaurants by the gambling areas. The hotel is designed to keep you out of your room as much as possible. But if you're looking for a decent hotel in the middle of no where you are ABSOLUTELY better off with a holiday inn or something similar. If you are a die hard gambler- then this is gambling heaven and you will probably disagree with my review. I'm giving it a 2 because it's very clean and comfortable.
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